1. Territory of application
In which countries can you buy online at bonamel.com?
Currently you can make your purchase in Spain.
For the sale and shipment of products to the Canary Islands, Balearic Islands, Ceuta and Melilla, you can consult the procedure for placing the order, delivery time and amount of shipping costs through the email info@bonamel.com, indicating the products requested and the delivery address.
2. Prices
All prices of our products are indicated in Euros (€) and correspond to the unit price with VAT included and delivered to the address of your choice, but do not include shipping costs, which are specific for each order, and communicated by Bonamel.com depending on the volume of the order and the delivery area. The shipping cost amount will be added to the invoice total.
• VAT: In relation to VAT, as a general rule the tax rate of 10% will be applied for the Spanish territory.
• Validity: The prices displayed on bonamel.com are valid at the time of consultation by the client or during the period indicated on Bonamel.com, and may be reviewed and modified if conditions require it at any time. The prices invoiced are those in effect at the time of placing the order.
• Products on Offer: All products that Bonamel.com promotes at a special price will be displayed on the website with the following information: offer price, regular price and end date of the offer or promotion. These offers will be available until the indicated date, in which case the product will automatically disappear from the website.
3. Payment methods
Bonamel.com offers two payment methods:
1) Bank transfer
2) Credit card (Secure Payment with VISA or MASTERCARD)
1) Bank transfer
• When you select bank transfer as a means of payment, you will receive, along with the confirmation of your order, an email indicating the account number in which to make the bank transfer in the name of Bonamel.com.
• It is very important that you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.
• If you wish, you can send us proof of the transfer by email to ventas@bonamel.com. But in any case, the order will only be considered effective when our administration department has bank confirmation of the transfer.
• Do not forget that you must make the payment in EUROS and that all possible exchange and bank fees are your responsibility when opting for this payment system.
2) VISA or MASTERCARD credit card
• We guarantee that each of the transactions made on Bonamel.com is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment. Bonamel.com uses a server based on standard SSL (Secure Socked Layer) security technology. All the information you transmit to us travels encrypted over the network. (If you want to know more, visit our Secure Payment section).
• Likewise, the data about your credit card is not registered in any database but goes directly to the Bank’s POS (Point of Sale Terminal).
• Additionally, we inform you that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). This way, if you are the holder of a “secured” card, you can always make payments with a VISA or MASTERCARD card in our store.
• In the event that your card is not a member of this payment system, Bonamel.com will only accept payment by VISA or MASTERCARD credit card to clients with previously demonstrated seniority and reliability.
• In both cases, when paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card. VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.
• Important: Credit card fraud is a crime, and Bonamel.com will take legal action against anyone who makes a fraudulent transaction in our online store.
We protect your data with SSL, the acronym that corresponds to the terms in English (Secure Socket Layer), which is a security protocol that ensures that your data travels completely and safely, that is, the transmission of data between a server and web user, and in feedback, is fully encrypted or encrypted.
4. Delivery times and shipping methods
One of our main efforts focuses on serving orders in the shortest period of time possible.
Bonamel.com guarantees delivery to the carrier, the day after placing the order, of all those orders confirmed before 3:00 p.m. (Spanish peninsular time), as long as they are in stock, and unless they are made in Sundays and holidays, in which case the order will be processed on the first business day after the day it is placed.
In addition, it must be taken into account that the deadlines are calculated in working days and may be altered by local or national holidays. And remember, if the chosen payment method is bank transfer, the order will not be shipped until we have bank confirmation of the transfer.
In the case of placing an order for a product without immediate availability, it will be understood as a pre-order and will be confirmed via email by Bonamel.com as soon as possible, where the availability of the product and the expected delivery time will also be indicated. . Once you receive it, you can activate the order and have it delivered on the scheduled date or cancel it.
Bonamel.com reserves the right to vary the type of shipment and the company by which it is carried out, regardless of what is stated on these pages, and as long as it does not entail obvious harm to the customer.
Note: Under no circumstances will shipments be made to post office boxes.
Bonamel.com offers three shipping methods:
Bonamel.com guarantees delivery by service within 72 hours of placing the order, of all those confirmed before 3:00 p.m. (Spanish peninsular time), whenever availability is found and unless they are made on Sundays and holidays, in in which case the requested service will be processed on the first business day after the day it is performed.
In addition, it must be taken into account that the deadlines are calculated in working days and may be altered by local or national holidays. And remember, if the chosen payment method is bank transfer, the order will not be shipped until we have bank confirmation of the transfer.
In the case of placing an order for a service without immediate availability, it will be understood as a pre-order and will be confirmed via email by Bonamel.com as soon as possible, where the availability of the product and the expected delivery time will also be indicated. . Once you receive it, you can activate the order and have it delivered on the scheduled date or cancel it.
Bonamel.com reserves the right to vary the type of shipping regardless of what is stated on these pages, and as long as it does not entail obvious harm to the customer.
1) Home delivery
Shipping to Peninsular Spain by courier 48-72 hours to the address you indicate.
2) Pick up in store
If you wish, you can collect your order at no additional cost in our store located at C/ Partida la Caseta S/N in Alqueria d’Aznar in the province of Alicante and save on shipping costs. You will only have to check this option when indicating the delivery address of your order.
When the Order has left our warehouses, we will duly notify you of this fact to the email address you provide us. Please notify Bonamel.com by email to ventas@bonamel.com if you have not received your Order after 48 hours after receiving said notification.
Shipments that are returned to Bonamel.com by the courier company due to customer negligence or incomplete or erroneous delivery address, will not be reshipped until the customer pays the shipping costs corresponding to a new shipment (not being able to benefit again from free shipping costs if your order exceeds the minimum amounts required).
5. Shipping costs
At Bonamel.com shipping costs vary depending on the shipping destination,
2.2) Collection at Bonamel.com: NO SHIPPING COSTS to Spain, for the Balearic Islands there would be a transport cost of €20 plus VAT, and for the Canary Islands, Ceuta and Melilla, a cost of €40
Orders picked up directly at our Bonamel.com located on Partida la Caseta S/N street do not have shipping costs. To save shipping costs, you will only have to select the “Pick up in store” option when indicating the shipping method for your order.
(*) Shipping costs to Spain, the Peninsula and Portugal, for orders up to a maximum weight of 10 kg and a package with dimensions (height+width+length) not exceeding 150cm (package of 50x50x50 cm max.). If your order is heavier or more voluminous, we will inform you of the resulting shipping costs. You can check it directly in the basket before confirming the order.
6. Guarantee
In the event of a defective product, Bonamel.com must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user. Bonamel.com is responsible for any lack of conformity that appears within a period of one week from delivery. The consumer and user must inform Bonamel.com of the lack of conformity within one week of becoming aware of it.
Additionally, Bonamel.com customers benefit from the guarantee given by the different manufacturers of each of the items.
If any incident occurs with an item purchased at Bonamel.com, you must notify it by email to ventas@bonamel.com. You must provide us with the invoice number (essential – the invoice is delivered together with the shipment of the purchase) and the details of the incident.
Decreases in the functionality of the articles, due to limitations in their design, are also excluded from the coverage of this guarantee.
7. Returns
Our customer service department has an after-sales service to solve any problem with our products or shipments, through which we try to offer quick and effective attention to our customers. You can contact him by writing to the following email address: ventas@bonamel.com.
If for any reason you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of delivery of the order, to exercise your right of withdrawal. (According to art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19).
If you want to make a return, please first check that you meet all of the following requirements before sending the product to us:
We will only accept returns when the product is returned in perfect condition and its good condition and operation have been verified. If the product is not returned in the same original packaging, the product may suffer depreciation.
Send an email to orders@bonamel.com so we can authorize, process and indicate how to make the return. Without this authorization, the product will not be accepted and will be returned to its origin.
Once we receive the merchandise in our warehouses and verify that all of the above conditions are met, Bonamel.com will accept the return of the product and the amount will be refunded to the account number you have indicated or to the card with which you made the payment. Please note that the return processing time must be added to the usual delivery time.
Only if the return is a consequence of an error in the preparation of the order by our online sales service, all shipping costs are paid by Bonamel.com. In this case, it is essential that you contact our customer service to set the details of the return.
8. Changes
If what you want is to make a change, contact our customer service via email ventas@bonamel.com. Our team will contact you via email or at the contact telephone number that you have indicated.
Only if the change is a consequence of an error in the preparation of the order by our online sales service, all shipping costs are paid by Bonamel.com. In this case, it is essential that you contact our customer service to fix the details of the change.
Once we receive the merchandise in our warehouses and verify that all of the above conditions are met, Bonamel.com will accept the exchange of the product and the requested product will be shipped. If the amount for the exchange difference is greater, it will be sent according to the payment systems accepted in these conditions. In the event that the difference in prices of both items is in favor of the client, the amount will be refunded by bank transfer to the indicated account or to the card with which the payment was made.
9. Protection of personal data
In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, Bonamel.com informs its clients that any personal data provided to us will be included in an automated file of personal data. personal, created and maintained under the responsibility of Bonamel.com, whose address is Calle Partida la Caseta S/N Alqueria d’Aznar, Alicante
The purpose of this file is to facilitate the management and processing of orders and, if you have expressly authorized us in the corresponding box, also to send in the future, directly or through collaborating companies, commercial communications about products and services. that may be of interest to our clients.
Bonamel.com guarantees the security and confidentiality of the data provided. In this way, it undertakes to comply with its obligation to secrecy of personal data and its duty to store it and adopt all necessary measures to prevent its alteration, loss, processing or unauthorized use.
Bonamel.com clients may at any time exercise their rights of access, rectification, cancellation and opposition, communicating it in writing to our email address info@bonamel.com or in writing to Bonamel.com, whose address is Calle Partida la Caseta S/N Alqueria d’Aznar, Alicante, Spain.
10. Limitation of liability
Bonamel.com will make every reasonable effort to fulfill its obligations. However, Bonamel.com cannot be held responsible for delays or failures in delivery caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural disasters or any other situation that may prevent the production, transportation or delivery of the products.
11. Minors
We do not sell products to minors. The products we sell must be purchased by adults. Minors under 18 years of age may only use the Bonamel.com Services under the supervision of a parent or guardian.
12. Availability
The fact of including a product on our website does not imply availability in the store. Therefore, Bonamel.com cannot guarantee the total availability of the products advertised on the website. The availability of each product depends on customer demand.